csr book for general knowledge

csr book for general knowledge

csr book for general knowledge  published this article page no 54 Reseller Pure Computer Consulting Company or Hybrid Technology Provider Does your company resell various technology products such as hardware and software Is this a profit center or do you mind if we shop for our products elsewhere And if we do shop elsewhere can we still purchase your needs analysis and procurement services Are there any other vendors such as ISPs or telephone companies that your firm acts as an agent or affiliate for In other words do you accept commissions or referral fees for steering business toward certain vendors Costs Hidden Charges and Billing Procedures What are your payment terms rates and hourly billing minimums What is billable and what is not billable Do you charge for your travel time Telephone support E-mail/online support Remote support Are there any hourly rate billing premiums for after-hours or emergency service What constitutes after hours or an emergency Do you offer support contracts What are the cost and benefits Client Reference Accounts Case Studies and Testimonials Can you tell me about one of your more long-term small business client accounts Can you tell me about one of your more recently signed-on clients  Can you tell me about a small business client who didnt work out and why Can you provide references Research/Developments and Keeping Skills Sharp How do you keep up with new tech developments What do you bill clients for and what do you absorb internally Are there any gray areas Training Approach and Knowledge Transfer How do you feel about handholding and in-depth training with users What kind of user and technical training can you provide Will you train our internal computer administrator to become more self-sufficient even if it takes away from your job security and opportunities to bill more hours The Bottom Line Dont fall into the ultra-common trap of hiring an independent computer consultant or computer consulting firm that isnt a good fit for your business. Use these Computer Consulting 101 hiring and screening questions as the basis for making a more informed hiring decision for your computer consulting vendor. And if you have any doubts dont be afraid to seek out a second opinion with another computer consulting company. Copyright MMI-MMVI Computer Consulting 101. All Worldwide Rights Reserved. {Attention Publishers: Live hyperlink in author resource box required for copyright compliance gk today by csr.

csr book for general knowledge