csr book for general knowledge
csr book for general knowledge published this article page no 54 Reseller
Pure Computer Consulting Company or Hybrid Technology Provider Does your
company resell various technology products such as hardware and software Is
this a profit center or do you mind if we shop for our products elsewhere And
if we do shop elsewhere can we still purchase your needs analysis and
procurement services Are there any other vendors such as ISPs or telephone
companies that your firm acts as an agent or affiliate for In other words do
you accept commissions or referral fees for steering business toward certain
vendors Costs Hidden Charges and Billing Procedures What are your payment terms
rates and hourly billing minimums What is billable and what is not billable Do
you charge for your travel time Telephone support E-mail/online support Remote
support Are there any hourly rate billing premiums for after-hours or emergency
service What constitutes after hours or an emergency Do you offer support
contracts What are the cost and benefits Client Reference Accounts Case Studies
and Testimonials Can you tell me about one of your more long-term small
business client accounts Can you tell me about one of your more recently
signed-on clients Can you tell me about
a small business client who didnt work out and why Can you provide references
Research/Developments and Keeping Skills Sharp How do you keep up with new tech
developments What do you bill clients for and what do you absorb internally Are
there any gray areas Training Approach and Knowledge Transfer How do you feel
about handholding and in-depth training with users What kind of user and
technical training can you provide Will you train our internal computer
administrator to become more self-sufficient even if it takes away from your
job security and opportunities to bill more hours The Bottom Line Dont fall
into the ultra-common trap of hiring an independent computer consultant or
computer consulting firm that isnt a good fit for your business. Use these
Computer Consulting 101 hiring and screening questions as the basis for making
a more informed hiring decision for your computer consulting vendor. And if you
have any doubts dont be afraid to seek out a second opinion with another
computer consulting company. Copyright MMI-MMVI Computer Consulting 101. All
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csr book for general knowledge